Services and scope
VPNQM provides international routes and smart-routing subscriptions for cross-border access, supporting Windows / macOS / iOS / Android / Linux. The client routes requests from different apps according to routing rules. Choose rules and routes based on your access needs.
Service coverage includes 100+ countries / 190+ routes. See the user panel and client for the available connection endpoints. Coverage does not mean that a connection to every region will always be available, nor does it guarantee access to third-party website content, account eligibility or regional permissions. Third-party services are operated independently and are subject to their own rules.
Account and subscription rules
An account can be created without an email address; a username and password are sufficient. Keep your login credentials and subscription information secure, and do not publish subscription details on public pages. If you discover that someone else is using your account, change your password and report the situation through a support ticket in the user panel.
There is no device limit. You may configure the subscription on supported devices that you use. This policy does not allow account sharing: lending or transferring accounts, distributing subscriptions to others, or splitting or reselling this service is prohibited. Traffic used across multiple devices counts toward the same subscription allowance; adding devices does not provide additional traffic.
Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Traffic resets monthly on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Traffic packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they can be used until depleted and never expire. Payment methods are Alipay / WeChat Pay / USDT. Review the plan and billing method before choosing.
Compliant use
You must comply with applicable laws and regulations in your location and wherever you use the service. Do not use this service for unlawful purposes. Using routes to commit fraud, distribute illegal content, infringe another person's intellectual property or privacy, or access, disrupt or attack another party's network systems without authorization is prohibited.
You are responsible for actions taken through your account and for the content you transmit. Do not affect other users or normal network operation through automated abuse or malicious consumption of resources. Anonymous, no-log operation is the service's privacy policy, not permission for unlawful use. See the Privacy Policy for information about data handling.
Service availability and liability
Connection quality depends on factors such as your local network, carrier routing, the status of the destination website and device settings. Maintenance, upstream changes or force majeure may also interrupt connections or change routes. The service does not guarantee specific latency, transfer speeds or continuous access to third-party platforms.
If an issue occurs, first check the client rules, subscription status and local network, then submit a support ticket. Include the error message and affected app; do not submit your password or full subscription details. Liability for effects caused by factors outside the service's control, such as changes to third-party content or incorrect user configuration, is determined under applicable law. These terms do not exclude any liability that VPNQM must bear by law.
Refund policy
You may request a full refund for any reason within 30 days of your first payment. Submit your request through a support ticket in the user panel. State that you want a refund and provide the relevant order information so the payment can be verified. You do not need to cite a connection issue as the reason.
Refund progress and any necessary verification will be discussed through the ticket. Keep your order records and do not send your login password in a ticket. Once the refund is complete, the associated paid benefits end. If you have questions about the order or outcome, reply in the original ticket.
Account termination and changes to these terms
For unlawful use, account sharing for resale, malicious attacks or other serious violations of these terms, the service may restrict relevant features, suspend or terminate the account depending on the circumstances. Protective measures may be taken first when a security risk exists. If you disagree with an action, provide an explanation through a user panel ticket. Account actions do not affect any refund or other rights you are entitled to by law.
If the services or applicable rules change, this page will be updated with the revised terms and update month. Material changes to subscription benefits will be announced on the site or through the user panel. Changes will not retroactively reduce refund commitments that have already taken effect. Read the updated terms before continuing to use the service. If you have questions, contact support through a ticket. Rights provided by applicable law are not waived by updates to these terms.